January 12, 2017
Wish there was a bathroom on the 2nd floor and that they'd install an outlet in my units so that I can charge my phone. As a single mom transitioning from a contentious divorce (stress, change of schools, job search, staying with friends) pretty much all of our belongings have been in one storage facility or the other as I rebuild -- so I have to spend A LOT OF TIME at storage (sorting, purging, organizing, retrieving items for the day/week/season). The bathroom downstairs is always clean, well lit (like everything else -- except for the natural lighting upstairs), spacious enough to actually bring one of the free moving carts in with me -- it would still be great if one was upstairs near one of the elevators. Because its hands down safer than Public Storage and U-Haul Storage, I feel very comfortable being there for hours at a time by myself -- my phone dies and I can't recharge it or I have to rush like crazy to the bathroom downstairs (my things are in multiple units).
Feel bad for complaining about such a minor thing, after Stevie and Alisha have always been so kind and professional. You offer competitive discounts, no scams, straightforward, making sure there are plenty of moving carts, INSANELY HIGH SECURITY, fantastic customer service -- NO GAMES with rate increases, hidden late fees that could cause my things to end up on the tv show Storage Wars (believe me, there are some storage companies here that are in cahoots with auction companies and will jack up rates and fees making it impossible to keep your things from auction.) -- you guys are the best in customer service.
But, a second floor bathroom and electrical outlets for phone charging would be appreciated. Public Storage and U-Haul Storage don't have a bathroom at all and also have no way for me to charge my phone...that's not the point. A second floor bathroom and outlets in my unit would still be appreciated.